May 31, 2013

Ruby White Tips - My Overall Thoughts and Impressions

Disclaimer:  These polishes were offered at a reduced price or at no charge to in exchange for published reviews.  All reviews are fair, honest and reflect my personal opinion.  

Over the last couple of weeks I've been swatching and reviewing eight polishes I received from Ruby White Tips.  Full reviews can be found in the following posts.

Part One - B.B. Kiddo and Capricorn
Part Two - The Polish With No Name and KickAss Topcoat
Part Three - The Sword
Part Four - Gracelyn, O.M.G...I...Die and Mermaid Dreams

All of the polishes I received were good quality and I really like six out of eight of them.  The two that I didn't like were The Polish With No Name and the KickAss Topcoat.  There was nothing wrong with the polishes themselves but the polishes I received were different from those portrayed in the listings.  For more details on the differences see Part Two.  When I raised my concerns with Ruby White Tips they didn't seem to be taken seriously.  I've also conferred with some other polish addicted friends and they agree that the polishes I received are significantly different from the ones shown in the listings. 

I was also accidentally sent the wrong polish for O.M.G...I...die.  For more details on this see Part FourI understand that mistakes happen but it's the effort that is made to fix those mistakes that really count.  I also have no problem providing photos to back up my claim.  My issue is that when I first pointed out the inconsistencies between the polish I had received and the polish I had ordered I was told that I had received the correct polish and it had always contained the pink glitter.  I would have been quite happy with a response asking to see a picture of the polish I had received but instead I had to take that initiative myself, force my point and it turns out I was right.  If a customer is concerned with an order you need to follow up with them.

Though I really liked a lot of the polishes I received I think that the customer service at Ruby White Tips needs to be stepped up a notch.  If I were going to order a polish at full price I would do a lot of research, check blog reviews and look for swatches first.  My personal favorites were O.M.G...I...Die and Mermaid Dreams.  Hopefully my swatches will help you decide whether there's a polish from Ruby White Tips that you want to add to your collection.

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