May 31, 2013

Neener Neener Nails: An Amazing Customer Service Experience

I was lucky enough to travel to Washington, D.C. recently.  It is so much cheaper to ship stuff within the US than it is to Canada that I had a whole bunch of indies sent to my hotel so that I could take them home with me in my luggage.  One of my orders was from Neener Neener Nails.  Sadly, my bottle of Water Cooler Drama broke in the mail but there wasn't time to ship a new one to the hotel before I left.  I messaged Neener Neener Nails on Etsy expecting a refund since the shipping cost to Canada is way more than the shipping I had originally paid for.  Annette did way more than that though.  She is sending me a replacement bottle at no extra charge.  She even said she will reimburse and customs or duties if I have to pay any.  I doubt that will happen since they don't bother to that for inexpensive packages but the offer alone means so much.  Thank you Annette for the amazing customer service!!! You should all go check out her Etsy shop at https://www.etsy.com/shop/NeenerNeenerNails.

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